April 14, 2019

What feels like a very long time ago, I wrote an article asking companies if they were ready for an “all genders” world. At the time, three states and Washington DC had (or were in the process of) creating non-binary gender indicators on licenses.

Now, almost a year...

February 25, 2019

Managers who reward fire drills create arsonists. This is one of the first bits of advice I received after starting work in the tech industry. At first it seemed obvious—why would any team intentionally create a crisis just so they could step in at the last second...

January 16, 2019

A few years ago, I wrote an article about bisexuality being the “Schrodinger’s Cat” of sexual orientations. Essentially, describing some of the challenges in coming out as bisexual a culture that centers on ‘either/or’ labels. While the article itself was tailored...

December 5, 2018

Part of what I love about this time of year is going through photo albums. Looking back at family pictures sheds light on who we were, also giving context for who we’ve always been.

Pictures bear witness to difficult times and perfect moments equally. They tell our...

November 27, 2018

One of the best pieces of advice I’ve ever received came from my boxing coach. After a particularly challenging sparring session, he gently leaned in and said, “If someone keeps hitting you in the head, you should think about moving it.”

Sounds pretty straight-forw...

November 24, 2018

A company’s biggest differentiator is often their ability to predict the needs of customers. This concept is typically associated with the purchasing experience, or developing personalized services.

What’s missing from these strategies are the opportunities in comm...