How to Manage Through Dumpster Fires

Managers who reward fire drills create arsonists. This is one of the first bits of advice I received after starting work in the tech industry. At first it seemed obvious—why would any team intentionally create a crisis just so they could step in at the last second and save it? And then … I had been working on project that spanned three groups. Everyone had the same expectations and shared goals. Everyone had committed to developing across teams in a collaborative approach. Everything was great, right up until the point it wasn’t. Then, everything was very, very wrong. Status updates from one team member stopped going out. Giving the benefit of doubt, stakeholders reminded him to please keep

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